In Store Clienteling Coordinator Montenapoleone

IN STORE CLIENTELING COORDINATOR ZEGNA MONTENAPOLEONE

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're offering the opportunity as In Store Clienteling Coordinator in Milan Montenapoleone

What makes you, makes Zegna

As In Store Clienteling Coordinator you will be responsible to support the Store Manager in implementing the retail strategy by training, monitoring and coaching the boutique team in order to meet the Company business target and in order to guarantee an outstanding customer experience.

What makes up your day

• Review weekly CRM analysis with SM and identify weekly projects, action, and recovery plans
• Review weekly CRM KPIs by CA and work with CA's to develop monthly action plans, weekly reviews, daily activities.
• Ensure each employee achieves the outreach and sales goals set by the Company each year/month
• Leverage client database to drive business and define client database on a local level
• Provide support for client appointments (At Home/in-store/virtual)
• Develop email content and look casts as needed and based on the CRM function guidelines. Look cast support weekly.

• Be an ambassador on the floor and support SM/ASM in leading by example on all clientele aspects
• Focus on prospect conversion using all available assets

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. We're looking for someone with:

• Selling, Product Knowledge, Policy and Compliance

• In-Store experience, Hospitality/Luxury backgrounds is a must

• Fluent knowledge of Italian and English

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.