Key Account Specialist

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Key Account Specialist
HUGO BOSS UK Ltd. | London | United Kingdom | Full-time | No grade

We are seeking a highly organized and detail-oriented individual to join our team as Key Account Specialist. Who works well with change and being able to quickly adapt in a fast pace working environment. Highly analytical, data driven and a flexible approach to work, with excellent communication skills.

What you can expect:

• Key point of contact for our UK & Irish wholesale clients, providing operational, logistics and administrational support
• Manage and resolve all customer discrepancies on deliveries: shortages/overs
• Responsible for authorising, investigating and tracking wholesale customer returns
• Develop and maintain good client relationships by delivering best customer service whilst ensuring an efficient and smooth supply chain.
• Order Book Management across divisions and brands for our UK & Irish wholesale clients
• Shipping against targets for the wholesale's accounts for the UK and Ireland
• Compiling, reviewing, and updating orderbooks weekly/monthly with customers and internally
• Manual creation of early deliveries for the allocated customers
• Entering and checking Orders and Pos for allocated customers, to prevent errors that could negatively impact the business.
• Monitoring customers bookings, and liaise directly with the transport team to ensure the delivery criteria are followed for all customers
• Manage directly with the outbound carrier all undelivered stock so that a re-booking can be actioned immediately
• Work closely with the Credit Control department in order to resolve all debit notes and disputes raised by customers
• Supporting with any ad hoc projects
• Ensuring deadlines are met and general administration is completed as required by Wholesale Operations Manager and Head of.

Your profile:

• Proficient in Microsoft Office Suite: Excel, Word, and PowerPoint
• Excellent interpersonal skills
• Supply Chain, Logistics or Customer Service experience

Desirable:

• Knowledge of SAP advantage but not essential
• Previous experience working within fashion, wholesale or retail logistics in a similar role

Personal Attributes:

• Understand and represent the brand attributes
• Excellent communication skills.
• Enthusiastic, self-confident and self-motivated
• Pays close attention to detail, accuracy, is analytical and logical thinking
• Willing to adapt and take on new challenges and is driven to continually improve
• Always presents a professional image
• Prepared to go the extra mile to achieve targets
• Shows ambition to drive through initiatives and change to achieve company targets
• Able to handle multiple demands and completing priorities successfully
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Liaises frequently with customers to keep them fully informed
• Shows innovation and initiative
• Influencing and communication skills

Your benefits:

• Competitive salary and attractive benefits
• Clothing and Discount Allowance
• Blended and flexible working environment

Fashion is a form of self-expression. With our products, we want to inspire individuality and encourage everyone to be their authentic selves. HUGO BOSS is a global company with our employees representative of the world at large. We believe in a diverse and inclusive workforce, and are committed to equal employment opportunity regardless of, but not limited to, age, citizenship, disability, gender identity or expression, national origin, ethnicity, ancestry, religion, sex, marital status, or sexual orientation.