Servicing Estimator - Queens, NY

What You'll Do:

• Accurately develop timing and pricing of estimate orders, using the correct resources provided
• Create orders for client direct shipments within established time frames and production standards
• Manage individual work with close attention to detail to ensure orders are created with high quality and within expected turn times
• Act as a liaison between the Service Center and all internal clients
• Proactively work with management with any repair service issues and/or client escalations
• Communicate workflow effectively through updating memos and following up on orders, including those awaiting parts
• Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
• Act as an internal client advocate by working with all departments at the Tiffany Service Center and obtaining information necessary for resolution of client issues
• Identify opportunities for process improvement and collaborate accordingly with responsible parties

Required Qualifications:

• Undergraduate degree
• Minimum 2 years' of jewelry experience
• Minimum 3 years' business experience with strong operational background
• Strong client service orientation
• Proficiency with Microsoft Excel, Word and Outlook
• Meticulous attention to detail
• Strong English language verbal and written communication skills
• Strong initiative and the ability to work without constant direction
• Excellent organizational abilities to handle and prioritize multiple tasks
• High ability to collaborate, build strong business relations and influence without direct authority

Preferred Qualifications:

• Completion of Graduate Gemology degree or completion of courses
• Knowledge in AS400, MIPS, POS or Salesforce
• Tiffany & Co. product knowledge

The hiring range for this position ranges from $24 - 33/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

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