Supervisor

Company Profile:

Self-portrait was established in November 2013, founder by Han Chong, Central Saint Martin’s graduate. Self-Portrait aims to provide attainable fashion which is showcased through an exquisite range of feminine dresses and separate pieces using luxury fabrics which are of high quality. Our celebrity followers include Miranda Kerr, Jordan Dunn, Reese Witherspoon and Jennifer Lopez as well as key Bloggers such as Aimee Song and Chiara Ferragani. As well as having our own online store, we are also stocked by Net-a-porter, Luisa viaroma and Matches. Our collection also available to buy in department stores such as Selfridges, Bergdorf Goodman and Neiman Marcus.

We are currently looking for Supervisor for our flagship store in Mayfair.

Profile:

Maintaining customer database and helping to manage outreach and VIP strategy Support training, managing and developing of the sales team. Support management of staff motivation by suggesting creative incentives & follow up. Consistently maintain personal grooming standards and that of the team. Ensure all stock is ticketed correctly and conforms to VM standards. Respond effectively to customer questions and resolve issues on the floor Ensure security procedures are followed to prevent stock loss Maintain key information on the Self Portrait consumers, including recent purchases, key dates etc. Excellent selling skills and styling technique. Able to lead by example and pass these skills on to team through training and on the spot feedback. Act as role model for extraordinary service. Notify Self Portrait’s consumers about new product arrivals that match their preferences. Any other duties as directed by Store Manage Previous experience in luxury retail, either in Supervisor or Keyholder role  Confident, professional and personable attitude Strong leadership skills and ability to manage a team Excellent customer service skills and ability to offer style advice Immaculately presented, eloquent and well spoken. Own personal style and passionate about current trends. Flexible availability.