Partner Service Representative, Wholesale

AMIRI is looking for a Partner Service Representative to join our Wholesale team in Los Angeles! This role requires an individual who is goal driven, detail-oriented, and team focused. Our ideal candidate is tech savvy, energetic, problem solving, and loves to "work smart."

What You'll Do:

• Provide outstanding customer-facing support and interactions.
• Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.
• Develop and own a strong product knowledge to guide the customer/accounts in recommendations.
• Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.
• Process administrative items, respond to email inquiries, stock checks, and other general inquiries.
• Anticipate, answer, and address customers’ needs and provide support when needed.
• Work to resolve customer service issues in a timely and thorough manner.
• Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.
   

What You'll Bring:

• High school diploma/GED required.
• Computer literacy with Microsoft Office software programs – Excel skills are a must.
• Minimum of 2-3 years of proven customer service experience.
• NetSuite experience strongly preferred.
• Strong communicator (written/verbal).
• Ability to work collaboratively with employees at all levels in all departments.
• Interest in being an acute problem-solver with critical thinking skills.
• Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
• Ability to learn and retain extensive knowledge of products and/or services.
• Efficiently learn and use complex software to find data in response to customer support inquiries.
• Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
• Brand familiarity preferred.